Understanding patient satisfaction in a hospital emergency department

Author:

Soares Ana Maria,Farhangmehr Minoo

Publisher

Springer Science and Business Media LLC

Subject

Marketing,Economics and Econometrics

Reference35 articles.

1. Baalbaki, I., Ahmed, Z., Pashtenko, V., & Makarem, S. (2008). Patient satisfaction with healthcare delivery systems. International Journal of Pharmaceutical and Healthcare Marketing, 2(1), 47–62.

2. Babakus, E., & Mangold, W. G. (1992). Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Services Research, 26(6), 767–86.

3. Berry, L., & Bendapudi, N. (2007). Health care – A fertile field for service research. Journal of Service Research, 10(2), 111–122.

4. Blazeby, J., Sprangers, M., Cull, A., Groenvold, M., & Bottomley, A. (2002). Guidelines for Developing Quality of Life Questionnaires (3ª ed.), Brussels: European Organization for Research and Treatment of Cancer.

5. Boudreaux, E., & O’Hea, E. (2004). Patient satisfaction in the emergency department: a review and implications for practice. The Journal of Emergency Medicine, 26(1), 13–26.

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