Slovenian pharmacy performance: a patient-centred approach to patient satisfaction survey content development

Author:

Horvat Nejc,Kos Mitja

Publisher

Springer Science and Business Media LLC

Subject

Pharmacology (medical),Pharmaceutical Science,Pharmacology,Toxicology,Pharmacy

Reference35 articles.

1. Traverso M, MacKeigan L. Instruments for measuring patient satisfaction with pharmacy services in the Spanish language. Pharm World Sci. 2005;27(4):281–4.

2. Schommer J, Kucukarslan S. Measuring patient satisfaction with pharmaceutical services. Am J Health Syst Pharm. 1997;54(23):2721–32; quiz 41-3.

3. MacKinnon NJ. Striving beyond patient satisfaction: a roadmap for pharmacists [Internet]. Bartlett: InetCE; 2005 [cited 15 July 2010]. Available from: http://www.inetce.com/articles/pdf/221-999-05-007-H04.pdf .

4. Pasco GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann. 1983;6(3–4):185–210.

5. MacKeigan L, Larson L. Development and validation of an instrument to measure patient satisfaction with pharmacy services. Med Care. 1989;27(5):522–36.

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