Reliability and validity testing of the medicines related - consultation assessment tool for assessing pharmacists’ consultations

Abstract

Abstract Background Demonstrating a person-centred approach in a consultation is a key component of delivering high-quality healthcare. To support development of such an approach requires training underpinned by valid assessment tools. Given the lack of a suitable pharmacy-specific tool, a new global consultation skills assessment tool: the medicines related-consultation assessment tool (MR-CAT) was designed and tested. Aim This study aimed to test the validity and reliability of the MR-CAT using psychometric methods. Method Psychometric testing involved analysis of participants’ (n = 13) assessment of fifteen pre-recorded simulated consultations using the MR-CAT. Analysis included discriminant validity testing, intrarater and interrater reliability testing for each of the five sections of the MR-CAT and for the overall global assessment of the consultation. Analysis also included internal consistency testing for the whole tool. Results Internal consistency for the overall global assessment of the consultation was good (Cronbach’s alpha = 0.97). The MR-CAT discriminated well for the overall global assessment of the consultation (p < 0.001). Moderate to high intrarater reliability was observed for the overall global assessment of the consultation and for all five sections of the MR-CAT (rho = 0.64–0.84) in the test–retest analysis. Moderate to good interrater reliability (Kendall’s W = 0.68–0.90) was observed for the overall global assessment of the consultation and for all five sections of the MR-CAT. Conclusion The MR-CAT is a valid and reliable tool for assessing person-centred pharmacist’s consultations. Moreover, its unique design means that the MR-CAT can be used in both formative and summative assessment.