A Generic SLA Semantic Model for the Execution Management of e-Business Outsourcing Contracts-Reference-Cited by-同舟云学术

A Generic SLA Semantic Model for the Execution Management of e-Business Outsourcing Contracts

Published:2002 Issue: Volume: Page:363-376
ISSN:0302-9743
Container-title:E-Commerce and Web Technologies
language:
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Author:

Ward Christopher,Buco Melissa J.,Chang Rong N.,Luan Laura Z.

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/3-540-45705-4_38

Reference5 articles.

1. Hiles, A., “The Complete IT Guide to Service Level Agreements—Matching Service Quality to Business Needs”, Rothstein Associates Inc., Brookfield, Connecticut, USA, 1999/2000 Edition.

2. Verma, D., “Supporting Service Level Agreements on IP Networks”, McMillan Technology Series, 1999.

3. Sturm, R., Morris, W. and Jander, M., “Foundations of Service Level Management”, SAMS, 2000.

4. ASPIC Best Practices Committee, “A White Paper on Service Level Agreement”, Application Service Provider Industry Consortium, November 2000.

5. Frey, N., Matlus, R. and Maurer, W., “A Guide to Successful SLA Development and Management”, Gartner Group Research, Strategic Analysis Report, October 16, 2000.

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