1. Institute of Medicine (IOM) (2001) Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: National Academy Press
2. Centers for Medicare and Medicaid Services (CMS), HHS. Medicare program; hospital inpatient prospective payment systems for acute care hospitals and the long-term care hospital prospective payment system and fiscal year (2013) rates; hospitals’ resident caps for graduate medical education payment purposes; quality reporting requirements for specific providers and for ambulatory surgical centers. Final rule. Fed Regist 2012(77):53257–53750
3. Press Ganey (2014) Creating High-Performance Healthcare Organizations. https://www.pressganey.com/aboutUs.aspx. Published January 2014
4. Campbell J (2012) Improving new patient access for patients with colorectal cancer. J Clin Oncol 30(34_suppl):131
5. Bergenmar M, Nylen U, Lidbrink E, Bergh J, Brandberg Y (2006) Improvements in patient satisfaction at an outpatient clinic for patients with breast cancer. Acta Oncol 45(5):550–558