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2. Charles-Jones, H., May, C., Latimer, J., and Roland, M., Telephone triage by nurses in primary care: What is it for and what are the consequences likely to be? J. Health Serv. Res. Policy 8(3):154–159, July, 2003.
3. It’s a much changed environment since the late 1990s, argues consultant. Physician Referral & Telephone Triage Times 3(6):6–7, June, 2003.
4. Omery, A., Advice nursing practice: On the quality of the evidence. J. Nurs. Adm. 33(6):353–360, June, 2003.
5. Hughes, G., Giving emergency advice over the telephone: It can be done safely and consistently. NZ Med. J. 116(1177):U493, July 11, 2003.