1. Komaroff AL. “Minor” illness symptoms: The magnitude of their burden and our ignorance. Arch Intern Med. 1990;150:1586–7.
2. Marsland DW, Wood M, Mayo F. A data bank for patient care, curriculum, and research in family practice: 526,196 patient problems. J Fam Pract. 1976;3(1):25–8.
3. Cowan PF. Patient satisfaction with an office visit for the common cold. J Fam Pract. 1987;24(4):412–3.
4. Gillam SJ. Sociocultural differences in patients’ expectations at consultations for upper respiratory tract infection. J R Coll Gen Pract. 1987;37:205–6.
5. Ware JE Jr, Davies-Avery A, Steward AL. The measurement and meaning of patient satisfaction. Health Med Care Serv Rev. 1978;1(1):1–16.