1. T. J. Peters and R. H. Waterman, Jnr, In Search of Excellence: Lessons from America’s Best-Run Companies, New York: Harper & Row, 1982.
2. R. H. Hayes and S. C. Wheelwright, Restoring Our Competitive Edge: Competing through Manufacturing, John Wiley & Sons, 1984, p. 32.
3. See S. Senju (ed.) TQC and TQM, Tokyo: Asian Productivity Organization, 1992
4. and Y. Takahashi and T. Osada TPM; Total Production Maintenance, Tokyo: Asian Productivity Organization, 1990.
5. There are many references to the advantages to be gained and examples of the results of such decisions. These include J. M. Juran, ‘Product Quality — A Prescription for the West’, Management Review, June 1981, pp. 9–20; Schonberger, Japanese Manufacturing Techniques, pp. 47–82 and 181–98; D. A. Garvin, ‘Quality on the Line’, Harvard Business Review, September–October 1983, pp. 65–75; C. Lorenz, ‘A Shocking Indictment of American Mediocrity’, Financial Times, 17 October, 1983; T. Kona, Strategy and Structure of Japanese Enterprises, New York: Macmillan, 1984, pp. 194–6;