1. Haslett, B. (1989) ‘Communication and language acquisition within a cultural context’ in Ting-Toomey S. and E Korzenny (eds) Language, Communication and Culture: Current Directions, Newbury Park, CA: Sage.
2. Scollon, R. and Scollon, S. (1981) Narrative, Literacy and Face in Interethnic Communication, Norwood, NJ: Ablex.
3. Baker, M.A. (1991) ‘Gender and verbal communication in professional settings: a review of research’, Management Communication Quarterly, 5 (1): 36–63.
4. Hewstone, M., Stroebe, W., Codol, J.-P. and Stephenson, G.M. (eds) Introduction to Social Psychology Oxford: Basil Blackwell.
5. Sarbaugh, L.E. (1988) ‘A taxonomic approach to intercultural communication’ in Kim, Y.Y. and Gudykunst, W.B. (eds) Theories in Intercultural Communication, Newbury Park, CA: Sage.