1. Angelopoulus, S., Kitsios, F., & Papadopoulos, T. (2010). New service development in e-governance: identifying critical success factors. Transforming Government: People, Process and Policy, 4(1), 95–118.
2. Bitran, G., & Pedrosa, L. (1998). A structured product development perspective for service operations. European Management Journal, 16(2), 169–189.
3. Björk, P. (2009). Tourist entrepreneurship, the Viking of the tourism innovation system. Research paper presented at the 18th Nordic Symposium in Tourism and Hospitality, 22–25 October, Esbjerg, Denmark.
4. Björk, P. (2011). Well-being tourism, perspectives and strategies. Research paper presented at the 20th Nordic Symposium in Tourism and Hospitality, 21–24 September, Rovaniemi, Finland.
5. Björk, P., & Sfandla, C. (2009). A tripartite model of tourist experience. Finnish Journal of Tourism Research, 5(2), 5–18.