Improving the interfaces to interactive case memories

Author:

Dearden Andrew M.

Publisher

Springer Berlin Heidelberg

Reference16 articles.

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2. Barletta, R. and Mott, S. (1991). Techniques for Employing Case Based Reasoning in Automated Customer Service Help Desks. Advertising Literature, Cognitive Systems Inc.

3. Coombs, M. and Alty, J. (1984). Expert systems: an alternative paradigm. International. Journal of. Man Machine Studies, 20:21–43.

4. Dearden, A. M. and Bridge, D. G. (1993). Choosing a knowledge based system to support a help desk. Knowledge Engineering Review, 8(3):201–222.

5. Dearden, Andrew M. (1995) The use of Formal Models in the Design of Interactive Case Memory Systems. DPhil Thesis, University of York, Department of Computer Science.

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