Enabling Front-Office Transformation and Customer Experience through Business Process Engineering

Author:

Sanz Jorge L.

Publisher

Springer Science and Business Media LLC

Reference85 articles.

1. van der Aalst W. M. P., Berens P. J. S. (2001) Beyond Workflow Management: Product-driven Case Handling. In: Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work. GROUP ’01. ACM, Boulder, Colorado, USA, pp. 4 http://doi.acm.org/10.1145/500286.500296

2. van der Aalst W. M. (2004) Business Process Management Demystified: A Tutorial on Models, Systems and Standards for Workflow Management. In: Desel J., Reisig W., Rozenberg G. (eds.) Lectures on Concurrency and Petri Nets. Lecture Notes in Computer Science Vol. 3098. Springer, Berlin, Heidelberg, pp. 1-65 http://dx.doi.org/10.1007/978-3-540- 27755-2_1

3. van der Aalst W. M. (2012) A Decade of Business Process Management Conferences: Personal Reflections on a Developing Discipline. In: Barros A., Gal A., Kindler E. (eds.) Business Process Management. Lecture Notes in Computer Science Vol. 7481. Springer, Berlin, Heidelberg, pp. 1-16 http://dx.doi.org/10. 1007/978-3-642-32885-5_1

4. van der Aalst W. M., van Hee K. M. (2002) Workflow Management: Models, Methods, and Systems. MIT Press, Cambridge, MA, USA

5. van der Aalst W. M., ter Hofstede A., Kiepuszewski B., Barros A. (2003) Workflow Patterns English. In: Distributed and Parallel Databases 14(1), pp. 5-51 http://dx.doi.org/10.1023/A%3A1022883727209

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