Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector-Reference-Cited by-同舟云学术

Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector

Published:2003 Issue: Volume: Page:129-134
ISSN:0302-9743
Container-title:Lecture Notes in Computer Science
language:
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Author:

Adams Nicholas J.,Haston Simon,Gillespie Nat,Macintosh Ann

Publisher

Springer Berlin Heidelberg

Link

http://link.springer.com/content/pdf/10.1007/10929179_23

Reference9 articles.

1. Chan, E., Swatman, P.M.C.: Electronic Commerce: A Component Model. In: Proceedings of 3rd Annual CollECTeR Conference on Electronic Commerce (November 1999)

2. European Commission, Web-Based Survey on Electronic Public Services: Results of the 2nd Measurement (April 2002), Available at http://europa.eu.int/information_society/eeurope/

3. Feinberg, R., Kadam, R.: E-CRM Web Service Attributes as Determinants of Customer Satisfaction With Retail Web Sites. In: International Journal of Service Industry Management, Emerald, Toller Lane, Bradford, UK, vol. 13(5), pp. 432–451 (2002)

4. Gouscos, D., Mentzas, G., Georgiadis, P.: Planning and Implementing e-Government Service Delivery: Achievements and Learnings from On-line Taxation in Greece. In: Workshop on e-Government at the 8th Panhellenic Conference on Informatics, November 8–10 (2001)

5. Heim, G.R., Sinha, K.K.: Design and Delivery of Electronic Services. In: New Service Development, Creating Memorable Experiences, ch. 8, pp. 152–178. Sage, Thousand Oaks (1999)

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