An AI-Based Framework for Speech and Voice Analytics to Automatically Assess the Quality of Service Conversations
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Publisher
Springer Fachmedien Wiesbaden
Link
https://link.springer.com/content/pdf/10.1007/978-3-658-43843-2_11
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5. Eyben F, Wöllmer M, Schuller B (2009) openEAR—introducing the Munich open-source emotion and affect recognition toolkit. In: Proc. 4th international HUMAINE association conference on affective computing and intelligent interaction 2009 (ACII2009), Band I, IEEE, p 576–581
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