Drivers of Service Transformation
Author:
Publisher
Springer Fachmedien Wiesbaden
Link
https://link.springer.com/content/pdf/10.1007/978-3-658-41813-7_7
Reference77 articles.
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2. Baines, T., & Lightfoot, H. (2013). Made to Serve: How Manufacturers Can Compete Through Servitization and Product Service Systems. Wiley.
3. Barnes, D. C., Mesmer-Magnus, J., Scribner, L. L., Krallman, A., & Guidice, R. M. (2020). Customer Delight During a Crisis: Understanding Delight through the Lens of Transformative Service Research. Journal of Service Management, 32(1), 129–141. https://doi.org/10.1108/JOSM-05-2020-0146
4. Belso-Martínez, J. A., Mas-Tur, A., Sánchez, M., & López-Sánchez, M. J. (2020). The COVID-19 Response System and Collective Social Service Provision. Strategic Network Dimensions and Proximity Considerations. Service Business, 14(3), 387–411. https://doi.org/10.1007/s11628-020-00421-w
5. Berry, L. L., Danaher, T. S., Aksoy, L., & Keiningham, T. L. (2020). Service Safety in the Pandemic Age. Journal of Service Research, 23(4), 391–395. https://doi.org/10.1177/1094670520944608
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