Smart Services and the Rise of Access-based Subscription Models-Reference-Cited by-同舟云学术

Smart Services and the Rise of Access-based Subscription Models

Published:2022 Issue: Volume: Page:179-205
ISSN:2662-3382
Container-title:Forum Dienstleistungsmanagement
language:
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Author:

Kerschbaumer René Hubert,Foscht Thomas,Eisingerich Andreas B.

Publisher

Springer Fachmedien Wiesbaden

Link

https://link.springer.com/content/pdf/10.1007/978-3-658-37346-7_6

Reference45 articles.

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2. Allmendinger, G./Lombreglia, R. (2005): Four Strategies for the Age of Smart Services, in: Harvard Business Review, Vol. 83, No. 10, pp. 131-145.

3. Bardhi, F./Eckhardt, G.M. (2012): Access-Based Consumption – The Case of Car Shar-ing, in: Journal of Consumer Research, Vol. 39, No. 4, pp. 881-898.

4. Bell, S.J./Auh, S./Eisingerich, A.B. (2017): Unraveling the Customer Education Paradox – When, and How, Should Firms Educate Their Customers?, in: Journal of Service Research, Vol. 20, No. 3, pp. 306-321.

5. Benoit, S./Baker, T.L./Bolton, R.N./Gruber, T./Kandampully, J. (2017): A Triadic Framework for Collaborative Consumption (CC) – Motives, activities and resources & capabilities of actors, in: Journal of Business Research, Vol. 79, No. 10, pp. 219-227.

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