Similarity between Human Beings and Chatbots – The Effect of Self-Congruence on Consumer Satisfaction while considering the Mediating Role of Authenticity-Reference-Cited by-同舟云学术

Similarity between Human Beings and Chatbots – The Effect of Self-Congruence on Consumer Satisfaction while considering the Mediating Role of Authenticity

Published:2021 Issue: Volume: Page:427-443
ISSN:2662-3382
Container-title:Künstliche Intelligenz im Dienstleistungsmanagement
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Author:

Zogaj Adnan,Mähner Philipp M.,Tscheulin Dieter K.

Publisher

Springer Fachmedien Wiesbaden

Link

https://link.springer.com/content/pdf/10.1007/978-3-658-34326-2_17

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3. Bauer, H.H./Mäder, R./Wagner, S.-N. (2006): Übereinstimmung von Marken- und Konsumentenpersönlichkeit als Determinante des Kaufverhaltens – Eine Metaanalyse der Selbstkongruenzforschung, in: Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, 58. Jg., Nr. 7, pp. 838-863.

4. Bekk, M./Spörrle, M./Kruse, J. (2016): The Benefits of Similarity between Tourist and Destination Personality, in: Journal of Travel Research, Vol. 55, No. 8, pp. 1008-1021.

5. Byrne, B.M. (2016): Structural Equation Modeling with Amos, 3rd edition, New York.

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