1. Accenture (2018). Verbraucher wünschen mehr Personalisierung. https://newsroom.accenture.de/de/news/verbraucher-wuenschen-mehr-personalisierung.htm. Zugegriffen: 23. Febr. 2023.
2. Adobe (2022). Adobe Trust Report 2022 EMEA. Vertrauen bei Kund:Innen schaffen. https://business.adobe.com/de/resources/reports/adobe-trust-report.html?sdid=ZKD5FBHY&mv=social&mv2=ownsoc-paid. Zugegriffen am 23. Febr. 2023.
3. Averill, J. R. (1973). Personal control over aversive stimuli and its relationship to stress. Psychological Bulletin, 80, 286–303.
4. Avidon, E. (2021). Expert: Agile data-driven decision-making key to growth. https://www.techtarget.com/searchbusinessanalytics/news/252495543/Expert-Agile-data-driven-decision-making-key-to-growth. Zugegriffen: 23. Febr. 2023.
5. Baymard Institute (ohne Jahr). The current state of checkout UX – 18 common pitfalls & best practices. https://baymard.com/blog/current-state-of-checkout-ux. Zugegriffen: 23. Febr. 2023.