Author:
Fließ Sabine,Dyck Stefan,Volkers Maarten
Publisher
Springer Fachmedien Wiesbaden
Reference111 articles.
1. Agnihotri R, Rapp AA, Andzulis JM, Gabler CB (2014) Examining the drivers and performance implications of boundary spanner creativity. J Serv Res 17:164–181
2. Arrow KJ (1985) The economics of agency. In: Pratt JW, Zeckhauser RJ (Hrsg) Principals and agents. The structure of business. Harvard Business School Press, Boston, S 37–51
3. Arroyo-López PE, Cárcamo-Solís ML, Álvarez-Castañón L, Guzmán-López A (2017) Impact of training on improving service quality in small provincial restaurants. J Foodserv Bus Res 20:1–14
4. Ashforth BE, Humphrey RH (1993) Emotional labor in service roles: the influence of identity. Acad Manag Rev 18:88–115
5. Avolio BJ, Waldman DA, Yammarino FJ (1991) Leading in the 1990s: the four I’s of transformational leadership. J Eur Ind Train 15:9–16