Consumer Brand Bullying Behaviour in Online Communities of Service Firms

Author:

Breitsohl Jan,Roschk Holger,Feyertag Christina

Publisher

Springer Fachmedien Wiesbaden

Reference91 articles.

1. Alexander, M./MacLaren, A./O’Gorman, K./Taheri, B. (2012): He just Didn’t Seem to Understand the Banter – Bullying or Simply Establishing Social Cohesion?, in: Tourism Management, Vol. 33, No. 5, pp. 1245-1255.

2. Archer, J./Coyne, S.M. (2005): An integrated Review of indirect, Relational, and Social Aggression, in: Personality and Social Psychology Review, Vol. 9, No. 3, pp. 212-230.

3. Bollmer, J.M./Harris, M.J./Milich, R./Georgesen, J.C. (2003): Taking Offense – Effects of Personality and Teasing History on Behavioral and Emotional Reactions to Teasing, in: Journal of Personality, Vol. 71, No. 4, pp. 557-603.

4. Boyatzis, R. (1998): Transforming Qualitative Information – Thematic Analysis and Code Development, Thousand Oaks, CA.

5. Braun, V./Clarke, V. (2006): Using Thematic Analysis in Psychology, in: Qualitative Research in Psychology, Vol. 3, No. 2, pp. 77-101.

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