The effects of perceived convenience and psychological reactance on resistance at different levels of signalized autonomous e-service provisioning
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Publisher
Springer Fachmedien Wiesbaden
Link
http://link.springer.com/content/pdf/10.1007/978-3-658-21528-6_10
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5. Arnold, C. (2015): Ubiquitärer E-Service für Konsumenten: Die Perspektive der Theorie Psychologischer Reaktanz. Springer Gabler.
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