Conversation Design: Sprache, Dialogstrategien, Copywriting
Author:
Publisher
Springer Fachmedien Wiesbaden
Link
https://link.springer.com/content/pdf/10.1007/978-3-658-39645-9_6
Reference18 articles.
1. Ashktorab Z, Jain M, Liao QV, Weisz JD (2019) Resilient Chatbots: Repair Strategy Preferences for Conversational Breakdowns. In: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, New York, NY, USA, pp 1–12.
2. Bruns B., Kowald C (2022) Conversation Design in der Chatbot-Entwicklung: Erfolgsfaktor Sprache. In: Handbuch E-Learning 98. Erg.-Lfg. August 2022.
3. Chaves, A. P., Egbert, J., Hocking, T., Doerry, E., & Gerosa, M. A. (2022) Chatbots language design: The influence of language variation on user experience with tourist assistant chatbots. ACM Transactions on Computer-Human Interaction, 29(2), 1–38.
4. Chaves AP, Gerosa MA (2021) The impact of chatbot linguistic register on user perceptions: a replication study. In: Conversations – International Workshop on Chatbot Research. p 16.
5. Croes EAJ, Antheunis ML (2021) 36 Questions to Loving a Chatbot: Are People Willing to Self-disclose to a Chatbot? In: Følstad A, Araujo T, Papadopoulos S, et al. (eds) Chatbot Research and Design. Springer International Publishing, Cham, pp 81–95.
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