An adaptive neuro-fuzzy approach to evaluation of team-level service climate in GSD projects-Reference-Cited by-同舟云学术

An adaptive neuro-fuzzy approach to evaluation of team-level service climate in GSD projects

Published:2013-12-12 Issue:3-4 Volume:25 Page:573-583
ISSN:0941-0643
Container-title:Neural Computing and Applications
language:en
Short-container-title:Neural Comput & Applic

Author:

Sangaiah Arun Kumar,Thangavelu Arun Kumar

Publisher

Springer Science and Business Media LLC

Subject

Artificial Intelligence,Software

Link

http://link.springer.com/content/pdf/10.1007/s00521-013-1521-9.pdf

Reference32 articles.

1. Sangaiah AK, Thangavelu AK (2013) Measuring IT service quality in the context of team-level service climate and GSD project outcome relationship. Aust J Basic Appl Sci 7(8):374–385. http://www.ajbasweb.com/ajbas/2013/June/374-385.pdf

2. Jia R, Reich BH (2013) IT service climate, antecedents and IT service quality outcomes: some initial evidence. J Strateg Inf Syst 22(1):51–69

3. Schneider B, White SS, Paul MC (1998) Linking service climate and customer perceptions of service quality: test of a causal model. J Appl Psychol 83(2):150–163

4. Schneider B, Bowen DE (1993) The service organization: human resources management is crucial. Organ Dyn 21(4):39–52

5. De Jong A, de Ruyter K, Lemmink J (2005) Service climate in self-managing teams: mapping the linkage of team member perceptions and service performance outcomes in a business-to-business setting. J Manag Stud 42(8):1593–1620

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