1. Button, G., and Casey, N. (1984). Generating topic: The use of topic initial elicitors. In J.M. Atkinson and J. Heritage (Eds.), Structures of social action: Studies in conversational analysis. Cambridge: Cambridge University Press.
2. Coulmas, F., Ed. (1981). Conversational routine: Explorations in standardized communication situations and prepatterned speech. The Hague: Mouton.
3. Friedman, E. (1979). The telephone book. New York: Power Mad Press.
4. Garfinkel, H. (1967). Studies in ethnomethodology. Englewood Cliffs, N.J.: Prentice-Hall.
5. Godard, D. (1977). Same setting, different norms: Phone call beginnings in France and the United States. Language in Society 6: 209?219.