Understanding and Protecting Vulnerable Financial Consumers

Author:

Cartwright Peter

Publisher

Springer Science and Business Media LLC

Subject

Economics and Econometrics,Business, Management and Accounting (miscellaneous)

Reference80 articles.

1. Ackner, L. (1993). Report on a unified complaints procedure. (London PIA) para 93.

2. Akerlof, G. (1970). The Market for Lemons: Quality uncertainty and the market mechanism. Quarterly Journal of Economics, 84, 488–500.

3. Andreasan, A. (1975). The disadvantaged consumer. New York: Free Press.

4. Andreasen, A., & Manning, J. (1990). The dissatisfaction and complaining behavior of vulnerable consumers. CD/D&CB, 3, 12–20.

5. Baldwin, J. (1997). Small claims in county courts in England and Wales: The bargain basement of civil justice? Oxford: Oxford University Press.

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