1. Ainger A., Kaura R., and Ennals R. (1995). Executive Guide to Business Success through Human-Centred Systems. Springer-Verlag, London
2. Cox C. (1997a).ISO 9000—Is Quality an International Language? Kingston Business School, Steppingstones Ltd and SGS Yarsley, Kingston.
3. Cox C. (1997b).Interim Report for ISO TC176 SC1 on the Findings of a Global Survey on the Terminology of Quality Kingston Business School, Steppingstones Ltd and SGS Yarsley, Kingston.
4. Cox C. (1998). “ISO 9000—All change for the year 2000 revision?” Kingston Business School, Steppingstones Ltd and SGS Yarsley, Kingston.
5. Cox C. and Ennals R. (1998) “The Language of Quality”. Kingston Business School