Robot’s Inner Speech Effects on Human Trust and Anthropomorphism

Abstract

AbstractInner Speech is an essential but also elusive human psychological process that refers to an everyday covert internal conversation with oneself. We argued that programming a robot with an overt self-talk system that simulates human inner speech could enhance both human trust and users’ perception of robot’s anthropomorphism, animacy, likeability, intelligence and safety. For this reason, we planned a pre-test/post-test control group design. Participants were divided in two different groups, one experimental group and one control group. Participants in the experimental group interacted with the robot Pepper equipped with an over inner speech system whereas participants in the control group interacted with the robot that produces only outer speech. Before and after the interaction, both groups of participants were requested to complete some questionnaires about inner speech and trust. Results showed differences between participants’ pretest and post-test assessment responses, suggesting that the robot’s inner speech influences in participants of experimental group the perceptions of animacy and intelligence in robot. Implications for these results are discussed.