Customer relationship management impact on customers' trust in the Palestinian telecommunications company Paltel during the Covid-19 era-Reference-Cited by-同舟云学术

Customer relationship management impact on customers' trust in the Palestinian telecommunications company Paltel during the Covid-19 era

Published:2023-01-09 Issue: Volume: Page:
ISSN:1389-5753
Container-title:Electronic Commerce Research
language:en
Short-container-title:Electron Commer Res

Author:

Al kharraz Feras^ORCID,Seçim Hikmet

Publisher

Springer Science and Business Media LLC

Subject

Human-Computer Interaction,Economics, Econometrics and Finance (miscellaneous)

Link

https://link.springer.com/content/pdf/10.1007/s10660-022-09646-5.pdf

Reference40 articles.

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3. Kumar, B. S., Sivaparthipan, C. B., Kalaikumaran, T., & Karthik, S. (2013). A case study of customer relationship management using data mining techniques. International Journal of Technological Exploration and Learning, 2(6), 275–280.

4. Chen, X., & Wei, S. (2020). The impact of social media use for communication and social exchange relationship on employee performance. Journal of Knowledge Management.‏

5. Clement, J. (2020,). Global retail e-commerce sales 2014–2023. Retrieved from Statista: https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/#statisticContainer.

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