Online customer engagement in the post-pandemic scenario: a hybrid thematic analysis of the luxury fashion industry

Author:

Hoang DucORCID,Kousi Sofia,Martinez Luis F.

Funder

Fundação para a Ciência e a Tecnologia

Publisher

Springer Science and Business Media LLC

Subject

Human-Computer Interaction,Economics, Econometrics and Finance (miscellaneous)

Reference80 articles.

1. Venkatesan, R. (2017). Executing on a customer engagement strategy. Journal of the Academy of Marketing Science, 45(3), 289–293. https://doi.org/10.1007/s11747-016-0513-6

2. Kapferer, J.-N., & Bastien, V. (2012). The luxury strategy: Break the rules of marketing to build luxury brands (2nd ed.). Kogan Page.

3. Arrigo, E. (2014). Luxury brands enter the online market. In B. Berghaus, G. Müller-Stewens, & S. Reinecke (Eds.), The management of luxury: A practitioner’s handbook. London: Kogan Page Publishers.

4. McKinsey. (2021, December 15). State of fashaion 2022: An uneven recovery and new frontiers. McKinsey & Company. Retrieved December 31, 2021. https://www.mckinsey.com/industries/retail/our-insights/state-of-fashion

5. Amed, I. & Berg, A. (2021, December 10). The State of fashion 2021 Report: Finding promise in perilous times. The Business of Fashion. Retrieved August 2, 2022. https://www.businessoffashion.com/reports/news-analysis/the-state-of-fashion-2021-industry-report-bof-mckinsey/

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