A combined AHP–TOPSIS–DEMATEL approach for evaluating success factors of e-service quality: an experience from Indian banking industry
Author:
Publisher
Springer Science and Business Media LLC
Subject
Human-Computer Interaction,Economics, Econometrics and Finance (miscellaneous)
Link
https://link.springer.com/content/pdf/10.1007/s10660-020-09430-3.pdf
Reference135 articles.
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3. Agrawal, V., Seth, N., Seth, D., & Tripathi, V. (2019). Exploring e-service quality and its relation with customer satisfaction in the banking sector: An Indian experience. International Journal of Business Information Systems,32(4), 489–506.
4. Agrawal, V., Tripathi, V., & Agrawal, A. M. (2018). Exploring key dimensions of e-service quality: A case of Indian banking industry. International Journal of Services and Operations Management,29(2), 252–272.
5. Ahmad, S., Nadeem, A., Akhanova, G., Houghton, T., & Muhammad-Sukki, F. (2017). Multi-criteria evaluation of renewable and nuclear resources for electricity generation in Kazakhstan. Energy,141, 1880–1891.
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