Developing a comprehensive service quality model for online to offline e-commerce platforms using a hybrid model-Reference-Cited by-同舟云学术

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Developing a comprehensive service quality model for online to offline e-commerce platforms using a hybrid model

Published:2024-01-10 Issue: Volume: Page:
ISSN:1389-5753
Container-title:Electronic Commerce Research
language:en
Short-container-title:Electron Commer Res

Author:

Shao QiGan,Liou James J. H.^ORCID,Weng SungShun,Jiang HongBo,Shao Ting,Lin ZhenWen

Funder

First half of 2021 by the Xiamen University of Technology’s training of high-level talent scientific research start-up project

Xiamen University of Technology’s Scientific Research Climbing Plan

Youth Project of the Humanities and Social Sciences of the Ministry of Education of China

Publisher

Springer Science and Business Media LLC

Link

https://link.springer.com/content/pdf/10.1007/s10660-023-09773-7.pdf

Reference75 articles.

1. Nueangnong, V., Subih, A. A. S. H., & Al- Hattami, M. M. (2020). The 2020’s world deadliest pandemic: Corona Virus (COVID-19) and International Medical Law (IML). Cogent Social Science, 6, 1818936.

2. Al-Hattami, H. M. (2021). Determinants of intention to continue usage of online shopping under a pandemic: COVID-19. Cogent Business & Management, 8, 1936368.

3. Akram, U., Ansari, A. R., Ulhap, I., & Yan, C. (2023). Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment. Journal of Retailing and Consumer Services, 73, 103337.

4. Yang, F. X., Li, X. P., Lau, V. M. C., & Zhu, V. Z. (2021). To survive or to thrive? China’s luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis. International Journal of Hospitality Management, 94, 102855.

5. Wang, W. J., Jiang, L., & Xie, L. (2022). Competitive optimal pricing of O2O on-demand platform with multihoming delivery riders. IFAC-PapersOnLine, 55(10), 816–821.

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2. Sustainable Evaluation of E-Commerce Companies in Vietnam: A Multi-Criteria Decision-Making Framework Based on MCDM;Mathematics;2024-05-28

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