1. Accenture. (2014). A comprehensive approach to managing social media risk and compliance. Available at https://www.accenture.com/_acnmedia/Accenture/Conversion-Assets/DotCom/Documents/Global/PDF/Technology_9/Accenture-Comprehensive-Approach-Managing-Social-Media-Risk-Compliance.pdf.
2. Alfaro, C., Cano-Montero, J., Gómez, J., Moguerza, J. M., & Ortega, F. (2016). A multi-stage method for content classification and opinion mining on weblog comments. Annals of Operations Research, 236, 197–213.
3. Bacur, C. (2015). Using opinion mining techniques in tourism. Procedia Economics and Finance, 23, 1666–1673.
4. Boulier, D., & Lohard, A. (2012). Opinion mining et Sentiment analysis: Méthodes et outils. OpenEdition Press. https://doi.org/10.4000/books.oep.198
5. Cristobal-Fransi, E., Daries-Ramon, N., Mariné-Roig, E., and Martin-Fuentes, E. (2017). Implementation of Web 2.0 in the snow tourism industry: Analysis of the online presence and e-commerce of ski resorts. Spanish Journal of Marketing – ESIC, pp. 117–130.