On $$M^{X}/G(M/H)/1$$ M X / G ( M / H ) / 1 retrial system with vacation: service helpline performance measurement-Reference-Cited by-同舟云学术

On $$M^{X}/G(M/H)/1$$ M X / G ( M / H ) / 1 retrial system with vacation: service helpline performance measurement

Published:2016-05-05 Issue:1-2 Volume:248 Page:553-578
ISSN:0254-5330
Container-title:Annals of Operations Research
language:en
Short-container-title:Ann Oper Res

Author:

Yeo Wee Meng,Yuan Xue-Ming,Low Joyce Mei Wan

Funder

Singapore Institute of Manufacturing Technology - A STAR

Publisher

Springer Science and Business Media LLC

Subject

Management Science and Operations Research,General Decision Sciences

Link

http://link.springer.com/content/pdf/10.1007/s10479-016-2207-3.pdf

Reference32 articles.

1. Aissani, A. (2000). An $$M^{(x)}/G/1$$ M ( x ) / G / 1 retrial queue with exhaustive vacations. Journal of Statistics and Management Systems, 3, 269–286.

2. Artalejo, J. R. (1997). Analysis of an $$M/G/1$$ M / G / 1 retrial queue with constant rate of repeated attempts and server vacations. Computers and Operations Research, 24, 493–504.

3. Artalejo, J. R. (1999a). A classified bibliography of research on retrial queues: progress in 1990–1999. TOP, 7(2), 187–211.

4. Artalejo, J. R. (1999b). Accessible biblography on retrial queues. Mathematical and Computer Modelling, 30, 1–6.

5. Artalejo, J. R., Falin, G. I., & Lopez-Herrero, M. J. (2002). A second order analysis of the waiting time in the $$M/G/1$$ M / G / 1 retrial queue. Asia-Pacific Journal of Operational Research, 19(2), 131–148.

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