Exact analysis for multiserver queueing systems with cross selling
Author:
Publisher
Springer Science and Business Media LLC
Subject
Management Science and Operations Research,General Decision Sciences
Link
http://link.springer.com/article/10.1007/s10479-018-2924-x/fulltext.html
Reference31 articles.
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3. Anand, K. S., Pac, M. F., & Veeraraghavan, S. (2011). Quality-speed conundrum: Trade-offs in customer-intensive services. Management Science, 57(1), 40–56.
4. Armony, M., & Gurvich, I. (2010). When promotions meet operations: Cross-selling and its effect on call center performance. Manufacturing & Services Operations Management, 12(3), 470–488.
5. Armony, M., & Maglaras, C. (2004a). Contact centers with a call-back option and real-time delay information. Operations Research, 52(4), 527–545.
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