1. Ahmed, Z.Z. and Wilder, P.S. (1995) ‘Productivity in retail miscellaneous shopping goods stores’, Monthly Labor Review, October.
2. Carré, F. and Tilly, C. with Holgate, B. (2007) ‘The changing world of work in retail trade’, report to the Russell Sage Foundation, December, Washington, D.C.
3. Carré, F., Tilly, C., Van Klaveren, M. and Voss-Dahm, D. (2010) ‘Retail jobs in comparative perspective’, in J. Gautié and J. Schmitt (eds) Low-Wage Work in The Wealthy World. New York: Russell Sage Foundation, 211–268.
4. Korczynski, M. (2009) ‘Understanding the contradictory lived experience of service work: the customer-oriented bureaucracy’, in M. Korczynski and C.L. Macdonald (eds) Service Work: Critical Perspectives. New York: Routledge, 73–90.
5. Moss, P. and Tilly, C. (2001) Stories Employers Tell: Race, Skill, and Hiring in America. New York: Russell Sage Foundation.