Benchmarking service quality in the urban water industry-Reference-Cited by-同舟云学术

Benchmarking service quality in the urban water industry

Published:2019-02 Issue:1 Volume:51 Page:55-72
ISSN:0895-562X
Container-title:Journal of Productivity Analysis
language:en
Short-container-title:J Prod Anal

Author:

Ananda Jayanath^ORCID,Pawsey Nicholas

Publisher

Springer Science and Business Media LLC

Subject

Economics and Econometrics,Social Sciences (miscellaneous),Business and International Management

Link

http://link.springer.com/article/10.1007/s11123-019-00545-w/fulltext.html

Reference54 articles.

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2. ACIL Tasman Pty Ltd. (2007) Size and Scope Economies in Water and Wastewater Services, An investigation into economies of size and scope associated with alternative structures for the Water Corporation’s activities Prepared for the Economic Regulation Authority. ACIL Tasman Pty Ltd, Melbourne

3. Ananda J (2013) Evaluating the performance of urban water utilities: robust nonparametric approach. J Water Resour Plan Manag 140:04014021

4. Berg S, Marques RC (2011) Quantitative studies of water and sanitation utilities: a benchmarking literature survey. Water Policy 13:591–606

5. Bevan G, Hood C (2006) What’s measured is what matters: targets and gaming in the English health care system. Public Adm 84:517–538

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