The extent, nature, and utility of evaluating consumer satisfaction in community mental health centers

Author:

Sorensen James L.123,Kantor Lyle14,Margolis Ronald B.14,Galano Joseph15

Affiliation:

1. Bowling Green State University; Ohio USA

2. Division of Program Evaluation, Langley Porter Institute; University of California; 94143 San Francisco California

3. Langley Porter Institute; University of California; San Francisco California

4. University of Rochester; Rochester New York

5. College of William and Mary; Williamsburg Virginia

Publisher

Wiley

Subject

Public Health, Environmental and Occupational Health,Applied Psychology,Health (social science)

Reference24 articles.

1. Bringing psychology into the consumer movement

2. Measuring acceptability of human service programs: Client satisfaction questionnaire

3. Patient satisfaction: Problems and prospects

4. Measuring consumer satisfaction in a community outpost;Denner;American Journal of Community Psychology,1974

5. Clients and therapists evaluate clinic services;Denner;American Journal of Community Psychology,1974

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