Design and demonstration of an engineering method for service support systems
Author:
Funder
Bundesministerium für Bildung und Forschung
Publisher
Springer Science and Business Media LLC
Subject
Information Systems
Link
http://link.springer.com/article/10.1007/s10257-016-0331-x/fulltext.html
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3. Agnihothri S, Sivasubramaniam N, Simmons D (2002) Leveraging technology to improve field service. Int J Serv Ind Manag 13:47–68. doi: 10.1108/09564230210421155
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