Optimal resource allocation for multiqueue systems with a shared server pool

Author:

Yang Ran,Bhulai Sandjai,van der Mei Rob

Publisher

Springer Science and Business Media LLC

Subject

Computational Theory and Mathematics,Management Science and Operations Research,Computer Science Applications

Reference14 articles.

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2. Bhulai, S., Koole, G.M.: A queueing model for call blending in call centers. IEEE Trans. Autom. Control 48, 1434–1438 (2003)

3. Borst, S.C., Seri, P.: Robust algorithms for sharing agents with multiple skills. Technical Report, Bell Laboratories, Murray Hill, NJ (2000)

4. Gans, N., Zhou, Y.: A call-routing problem with service-level constraints. Oper. Res. 51, 255–271 (2003)

5. Kleinrock, L.: A delay-dependent queue discipline. Nav. Res. Logist. Q. 11, 59–73 (1964)

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