Services shaped by history
Author:
Publisher
Springer Science and Business Media LLC
Subject
Computational Theory and Mathematics,Management Science and Operations Research,Computer Science Applications
Link
https://link.springer.com/content/pdf/10.1007/s11134-022-09828-w.pdf
Reference9 articles.
1. Daw, A.: Conditional uniformity and Hawkes processes. arXiv preprint arXiv:2202.05335, (2022)
2. Daw, A., Castellanos, A., Yom-Tov, G., Pender, J., Gruendlinger, L.: The co-production of service: modeling service times in contact centers using Hawkes processes. Available at SSRN 3817130, (2021)
3. Delasay, M., Ingolfsson, A., Kolfal, B., Schultz, K.: Load effect on service times. Eur. J. Op. Res. 279(3), 673–686 (2019)
4. Diaconis, P., Hicks, A.: Probabilizing parking functions. Adv. Appl. Math. 89, 125–155 (2017)
5. Hawkes, A.G., Oakes, D.: A cluster process representation of a self-exciting process. J. Appl. Prob. 11(3), 493–503 (1974)
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