1. Andel, C., Davidow, S. L., Hollander, M., & Moreno, D. A. 2012. The economics of health care quality and medical errors. Journal of Health Care Finance, 39(1), 39–50.
2. Anderson, P., & Townsend, T. 2010. Medication errors: don’t let them happen to you. American Nurse Today, 5(3), 23–28.
3. Barry-Ipema, C. 2011. Wrong Site Surgery. http://www.centerfortransforminghealthcare.org/assesets/4/6/WSS_Press_Conf_Transcription_6_29_11.pdf .
4. Berwick, D. 2009. What ‘patient-centered’ should mean: confessions of an extremist. Health Affairs, 28, w55–w65.
5. Binder, L. 2013. The Leapfrog Annual Hospital Survey. Email communication.