Funder
Guangxi Natural Science Foundation
Innovation Project of Guangxi Graduate Education
National Natural Science Foundation of China
Publisher
Springer Science and Business Media LLC
Reference62 articles.
1. Amy, M. S. (2012). Psychological empowerment and job satisfaction between baby boomer and generation X nurses. Journal of Nursing Management, 20(2), 451–460.
2. Bao, Y. S., & Zhu, J. R. (2021). Research on the impact of online shopping service recovery on customers’ repurchase intention. Operations Management, (1), 67–70.
3. Boshoff, C. (2005). A reassessment and refinement of RECOVSAT: An instrumentto measure satisfaction with transaction specific service recovery. Managing Service Quality, 15(6), 410–425.
4. Boshoff, C. (2012). Can service firms overdo service recovery? An assessment of nonlinearity in service recovery satisfaction. South African Journal of Business Management, 43(3), 1–12.
5. Chan, T. K., Ng, K. N., & Casimir, G. (2010). The diminished effect of psychological empowerment on the self-empowered. Managing Service Quality, 20(6), 531–543.
Cited by
8 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献