1. Aust, H., Oerder, M., Seide, F., and Steinbiss, V. (1994). Experience with the Phillips automatic train timetable information system.Proc. IEEE Workshop on Interactive Voice Technology for Telecommunications Applications. New York: IEEE Press, pp. 67–72.
2. Basson, S., Kalyanswamy, A., Man, E., Springer, S., and Yashchin, D. (1995). Establishing speech technology requirements: Themoney talks field trial.Proc. Annual International Voice Technologies Applications. San Jose, California: American Voice Input/Output Society, pp. 131–136.
3. Franzke, M., Marx, A.N., Roberts, T.L., and Engelbeck, G.E. (1993). Is Speech Recognition Usable? An exploration of the usability of a speech-based voice mail interface.SIGCHI Bulletin, 25:49–51. New York: Association for Computing Machinery Inc.
4. Marx, M. and Phillips, M. (1995). Against “Shoehorning:” Rethinking IVR architectures for speech recognition.Proc. Annual International Voice Technologies Applications. San Jose, California: American Voice Input/Output Society, pp. 187–195.
5. Rudnicky, A.I. and Hauptmann, A.G. (1988). Talking to computers: An empirical investigation.International Journal of Man-Machine Studies, 28:583–604.