Neutrality may matter: sentiment analysis in reviews of Airbnb, Booking, and Couchsurfing in Brazil and USA

Author:

Santos Gustavo,Mota Vinicius F. S.,Benevenuto Fabrício,Silva Thiago H.ORCID

Funder

Conselho Nacional de Desenvolvimento Científico e Tecnológico

Fundação de Amparo à Pesquisa do Estado de São Paulo

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

Publisher

Springer Science and Business Media LLC

Subject

Computer Science Applications,Human-Computer Interaction,Media Technology,Communication,Information Systems

Reference50 articles.

1. Abbasi A, Hassan A, Dhar M (2014) Benchmarking twitter sentiment analysis tools. Proc LREC 14:26–31

2. Airbnb.com: About Airbnb.com. Airbnb.com (2019) https://press.airbnb.com/about-us/

3. Allen D et al (2015) The sharing economy. Inst Publ Affairs Rev Q Rev Politics Publ Affairs 67(3):24

4. Araújo M, Gonçalves P, Benevenuto F (2013) Measuring sentiments in online social networks. In: Proceedings of Webmedia. ACM, Salvador, Brazil. pp 97–104

5. Araújo M, Diniz JP, Bastos L, Soares E, Júnior M, Ferreira M, Ribeiro F, Benevenuto F (2016) ifeel 2.0: a multilingual benchmarking system for sentence-level sentiment analysis. In: Proceedings of ICWSM. Cologne, Germany

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