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2. Paterson, R. (2000) The Assertiveness Workbook: How to Express Your Ideas and Stand Up for Yourself at Work and in Relationships, Oakland, CA: New Harbinger Publications.
3. Lindenfield, G. (2001) Assert Yourself: Simple Steps to Getting What You Want, London: Thorsons, p. 11.
4. Rakos, R. (1997) ‘Asserting and Confronting’, in O. Hargie (ed.) The Handbook of Communication Skills, London: Routledge.
5. Alberti, R. and Emmons, M. (2001) Your Perfect Right: Assertiveness and Equality in Your Life and Relationships, Atascadero, CA: Impact Publishers, p. 6.