Service Delivery Encounters in Business-to-Business Contexts as a Source of Innovation – A Conceptual and Explorative Study-Reference-Cited by-同舟云学术

Service Delivery Encounters in Business-to-Business Contexts as a Source of Innovation – A Conceptual and Explorative Study

Published:2007-05 Issue:2 Volume:1 Page:105-134
ISSN:1864-0753
Container-title:Journal of business market management
language:en
Short-container-title:J Bus Market Manage

Author:

Neumann Debra,Holzmüller Hartmut H.

Publisher

Springer Science and Business Media LLC

Subject

General Medicine

Link

http://link.springer.com/content/pdf/10.1007/s12087-007-0007-4.pdf

Reference110 articles.

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5. Aubert-Gamet, V. (1997): Twisting servicesacapes: diversion of the physical environment in a re-appropriation process, International Journal of Service Industry Marketing, 8 (1), pp. 26–41.

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