Status, National Culture and Customers’ Propensity to Complain-Reference-Cited by-同舟云学术

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Status, National Culture and Customers’ Propensity to Complain

Published:2015-02-03 Issue:1 Volume:126 Page:309-330
ISSN:0303-8300
Container-title:Social Indicators Research
language:en
Short-container-title:Soc Indic Res

Author:

Luria Gil,Levanon Asaf,Yagil Dana,Gal Iddo

Publisher

Springer Science and Business Media LLC

Subject

General Social Sciences,Sociology and Political Science,Arts and Humanities (miscellaneous),Developmental and Educational Psychology

Link

http://link.springer.com/content/pdf/10.1007/s11205-015-0884-y.pdf

Reference81 articles.

1. Abbate, R., Giambalvo, O., & Milito, A. M. (2001). Service and life quality: The case of Palermo. Social Indicators Research, 54, 275–308.

2. Andreasen, A. (1985). Consumer responses to dissatisfaction in loose monopolies. Journal of Consumer Research, 12, 135–141.

3. Aycan, Z., Kanungo, R., Mendonca, M., Yu, K., Deller, J., Stahl, G., & Kurshid, A. (2000). Impact of culture on human resource management practices: A 10-country comparison. Applied Psychology, 49(1), 192–221.

4. Aycan, Z., Kanungo, R. N., & Sinha, J. B. (1999). Organizational culture and human resource management practices: The model of culture fit. Journal of Cross-Cultural Psychology, 30(4), 501–526.

5. Berger, J., Rosenholtz, J. S., & Zelditch, M., Jr. (1980). Status organizing process. Annual Review of Sociology, 6, 479–508.

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