Emergency care and the patient experience: Using sentiment analysis and topic modeling to understand the impact of the COVID-19 pandemic
Author:
Publisher
Springer Science and Business Media LLC
Subject
Biomedical Engineering,Applied Microbiology and Biotechnology,Bioengineering,Biotechnology
Link
https://link.springer.com/content/pdf/10.1007/s12553-021-00585-z.pdf
Reference23 articles.
1. Hefner JL, McAlearney AS, Spatafora N, Moffatt-Bruce SD. Beyond Patient Satisfaction: Optimizing the Patient Experience. Adv Health Care Manag. 2019;18.
2. Graham B, Endacott R, Smith JE, Latour JM. “They do not care how much you know until they know how much you care”: a qualitative meta-synthesis of patient experience in the emergency department. Emerg Med J. 2019;36(6):355–63.
3. Blackburn J, Ousey K, Goodwin E. Information and communication in the emergency department. Int Emerg Nurs. 2019;42:30–5.
4. Taylor C, Benger JR. Patient satisfaction in emergency medicine. Emerg Med J. 2004;21(5):528–32.
5. López A, Detz A, Ratanawongsa N, Sarkar U. What patients say about their doctors online: a qualitative content analysis. J Gen Intern Med. 2012;27(6):685–92.
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1.学者识别学者识别
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