Publisher
Springer Science and Business Media LLC
Subject
Geometry and Topology,Theoretical Computer Science,Software
Reference41 articles.
1. Altuntas S, Kansu S (2019) An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement A case study. KYBERNETES, ahead-of-print.
2. Anderson S, Nasr L, Rayburn SW (2017) Transformative service research and service design: synergistic effects in healthcare. The Service Industries Journal, Special Issue: Hospitality and Healthcare Design, pp 1–15.
3. Awasthi A, Chauhan SS, Omrani H, Panahi A (2011) A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality. Comput Ind Eng 6(3):637–646
4. Awasthi A, Sayyadi R, Khabbazian A (2018) A combined approach integrating gap analysis, QFD and AHP for improving logistics service quality. Int J Logist Syst Manage (IJLSM) 29(2):190–214
5. Barutcu S (2019) Health apps design using quality function deployment. Int J Health Care Qual Assur 32(4):698–708
Cited by
2 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献