Sentiments analysis for intelligent customer service dialogue using hybrid word embedding and stacking ensemble
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Publisher
Springer Science and Business Media LLC
Link
https://link.springer.com/content/pdf/10.1007/s00500-024-09899-2.pdf
Reference86 articles.
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3. Ahani A, Nilashi M, Yadegaridehkordi E, Sanzogni L, Tarik AR, Knox K, Ibrahim O (2019) Revealing customers’ satisfaction and preferences through online review analysis: the case of Canary Islands hotels. J Retail Consum Serv 51:331–343. https://doi.org/10.1016/j.jretconser.2019.06.014
4. Akhtar MS, Kumar A, Ghosal D, et al (2017) A Multilayer Perceptron based Ensemble Technique for Fine-grained Financial Sentiment Analysis[C]// Proceedings of the 2017 Conference on Empirical Methods in Natural Language Processing. https://doi.org/10.18653/v1/D17-1057
5. Ameur A, Ben HS, Yahia S (2023) Sentiment analysis for hotel reviews: a systematic literature review. ACM Comput Surv 56(2):1–38. https://doi.org/10.1145/3605152
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